Customer service
How can we help? Read the frequently asked questions or send us a message.
Frequently asked questions
When is shipping free?
Shipping costs and the free-shipping threshold for your country are shown in the cart and at checkout, before you pay.
How fast will my order arrive?
The delivery time is shown on the product and at checkout. You’ll get an email with tracking as soon as your parcel is on its way.
How can I pay?
You pay securely via Mollie, for example with iDEAL, Bancontact or card. Available methods depend on your country and are shown at checkout.
Can I return a product?
Yes. You have a legal right of withdrawal of at least 14 days after receipt. Report your return via the contact form. We refund the amount within 14 days.
Do I need an account to order?
No, you can also order as a guest.
How does the wishlist work?
Click the heart on a product. Your wishlist is at the top right, next to the heart.